Spring House · Chapter 3 of 3
Room for 200
Hiring grew fast. I rebuilt onboarding so it could grow with the company and still feel human.
Service design
Learning design
Process redesign
4.6
Satisfaction out of 5, up from 3.9
200+
New hires a year
1
Place to update all content
The challenge
Hiring grew from a few dozen to over 200 people a year. Everyone travelled to Tampere or Helsinki for three days. Quality depended on who ran the session, and team leads kept getting pulled away from their services.
The process
I analysed earlier feedback, interviewed every team lead and studied how Moodle was used in Finnish education. The new model mixed in-person days with a self-paced Moodle day and a check-in day. All content lived in one place. The first group knew it was a pilot and helped us improve it.
The outcome
Onboarding scaled without adding resources, new hires felt better prepared and team leads stayed with their services.
“A service is about what people need to succeed, not only what the organisation needs to deliver.”
Elina, Designer
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